Refund policy

Last updated: 14 November 2026

Our 180-day money-back guarantee

You have 180 calendar days from delivery to try your NightOptik glasses and contact us if they are not right for you.

You may try the glasses on your usual journeys. Opening the packaging and trying the product do not, by themselves, exclude you from our guarantee.

This voluntary guarantee is additional to your statutory consumer rights and does not replace or limit them.

How to request a return

Email contact@nightoptik.com within the applicable return period. Include your order number or another reasonable proof of purchase and identify the items you wish to return.

We will provide return instructions and the appropriate return address. Please contact us before sending goods to the sender’s address printed on the parcel.

You do not need our prior approval to notify us that you are exercising your statutory right to cancel.

Please package returned items securely and keep proof of posting.

Return delivery costs

[TO COMPLETE BEFORE PUBLICATION: specify whether NightOptik provides a prepaid return method or whether customers pay return postage for a change of mind and for the voluntary 180-day guarantee. If customers pay, clarify the return destination before purchase.]

Where goods are faulty, damaged on arrival or not as described, we cover reasonable return costs where required by law.

Your statutory right to cancel

For eligible online purchases, you may cancel without giving a reason from the time you order until 14 days after delivery. Where one order is delivered in separate parts, the cancellation period generally runs from receipt of the final item.

Notify us by email or by post before the cancellation period expires. You must then send the goods back within 14 days of notifying us, unless we arrange collection.

You may inspect the goods as you would in a shop. Where permitted by law, a deduction may be made for a reduction in value caused by handling beyond what was necessary to establish their nature, characteristics and functioning. Opening the packaging does not automatically justify a deduction.

Refunds

For statutory cancellations where we do not offer collection, we refund you without undue delay and within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever happens first.

Where we offer collection, the applicable statutory refund deadline runs from your cancellation notice.

For a full statutory cancellation, we also refund any standard outbound delivery charge paid. Additional costs for a more expensive delivery service you expressly selected need not be refunded.

For returns under our voluntary 180-day guarantee, we refund the amount paid for the returned goods within 14 days of receiving them.

Refunds are made using your original payment method unless you expressly agree to another method. We do not charge a refund processing fee. Your bank or payment provider may take additional time to display the credit.

Returning a promotional pack

For a full refund of a pack, return all pairs included in that pack together with their supplied cases and cleaning cloths.

[TO COMPLETE BEFORE PUBLICATION: confirm the treatment of partial pack returns and any missing accessories under the voluntary guarantee.]

These commercial return conditions do not limit your statutory remedies where an individual item is faulty or not as described.

Faulty, damaged or incorrect goods

Contact us if your order arrives damaged, contains the wrong item or develops a fault. Photographs can help us investigate, but they are not an automatic condition for exercising your rights.

Depending on the circumstances and applicable law, you may be entitled to a refund, repair, replacement or price reduction. Your rights concerning faulty goods may continue beyond our voluntary 180-day guarantee.

Sale and promotional items retain their statutory consumer protections.

Changing or cancelling an order before dispatch

Email us as soon as possible. We will try to stop or amend the order before dispatch. If it has already been dispatched, a return may be required. This does not restrict your statutory cancellation rights.

Optional cancellation form

You may use the following wording, but any clear cancellation notice is sufficient:

To: Salima Bouffessil, trading as NightOptik
Baalhoek 12, 1853 Grimbergen, Belgium
Email: contact@nightoptik.com

I/We hereby give notice that I/we cancel my/our contract for the following goods:

Goods:
Order number, if available:
Date ordered:
Date received:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper:

Earlier purchases

The conditions and benefits agreed when an earlier order was placed continue to apply to that order. This policy does not retrospectively reduce those rights.