Shipping policy
Last updated: 14 November 2026
Delivery to the United Kingdom
We offer free standard UK delivery with both NightOptik packs. Any optional delivery service and its price will be shown before you pay.
Dispatch and delivery times
Orders are dispatched within 48 hours of confirmed payment. Estimated delivery then takes 5–8 working days after dispatch.
Working days are Monday to Friday, excluding public holidays. The delivery estimate is additional to the dispatch period.
Unless we expressly agree otherwise, delivery dates are estimates rather than guaranteed arrival dates. If your order is needed for a particular date, please contact us before ordering.
Where orders are dispatched from
Orders are dispatched directly by our fulfilment partner. Our business is based in Belgium; this does not mean that orders are dispatched from a UK or Belgian warehouse.
NightOptik remains responsible for your order and is your point of contact for delivery enquiries.
Tracking
We send dispatch information to the email address provided with your order and provide tracking details when available. Tracking may take time to update after the parcel is handed to the carrier.
An order may arrive in separate parcels without additional standard delivery charges.
Delivery addresses
Please check your address and postcode before paying. If you notice an error, email contact@nightoptik.com immediately.
We will try to make the correction before dispatch. Changes may no longer be possible once the parcel has been handed to the carrier.
Taxes and additional charges
UK prices are displayed in pounds sterling. Applicable taxes and any charges payable to us are included in the total shown before you pay.
If a carrier requests an unexpected import or administration charge that was not disclosed before purchase, contact us with the details so that we can investigate and resolve the issue.
Delayed, missing or damaged deliveries
If your parcel is delayed, missing, damaged or incomplete, contact contact@nightoptik.com with your order number and a description of the problem.
We will investigate with our delivery partner. You do not need to resolve the matter with the carrier yourself.
Your statutory rights remain unaffected by delivery estimates or carrier delays. Unless another delivery period has been agreed, goods must be delivered within the applicable statutory delivery period.
Returned or uncollected parcels
If a parcel is returned because of an incorrect address or because it was not collected, we will contact you about the next steps. Any charge for an agreed redelivery will be explained before it is incurred.
Not collecting a parcel does not, by itself, tell us that you wish to cancel your order. Please contact us directly.
Contact
Email: contact@nightoptik.com
Telephone: +32 460 94 61 21
Business address: Baalhoek 12, 1853 Grimbergen, Belgium
For returns, please read our Returns and Refunds Policy:
https://nightoptik.com/policies/refund-policy